Medical Practice Reputation Management
Build and protect your online reputation with HIPAA-compliant review management strategies that attract more patients.
Our Reputation Services
Review Generation
Systematic approach to getting more positive patient reviews.
Review Response
Professional, HIPAA-compliant responses to all reviews.
Review Monitoring
Track mentions across Google, Healthgrades, Vitals, and more.
Reputation Protection
Address negative reviews before they impact your practice.
Rating Improvement
Strategic plans to improve your overall star ratings.
Alert System
Instant notifications when new reviews are posted.
Frequently Asked Questions
How do you respond to reviews without violating HIPAA?
We never confirm or deny that someone is a patient, discuss treatment details, or share any protected health information. Responses thank reviewers and invite offline conversations.
Can you remove negative reviews?
We cannot remove legitimate reviews, but we can help respond professionally, flag reviews that violate platform policies, and develop strategies to earn more positive reviews that outweigh negatives.
Which review platforms matter most for doctors?
Google reviews have the biggest impact on visibility. Healthgrades, Vitals, WebMD, and Zocdoc are also important for healthcare-specific searches. We monitor all relevant platforms.
Related Medical Practice Services
Explore our other healthcare marketing services to create a complete digital strategy for your practice.
Ready to Improve Your Online Reputation?
Start building a 5-star reputation that attracts more patients.
Book Free ConsultationFrom the desk of our team
Attributed to The Real Social Company — Founder & Lead Strategist · 23+ years
What we've actually seen
Across 500+ Columbus engagements since 2002, the businesses that win are not the ones with the prettiest site or the loudest ads — they're the ones who treat their website, SEO, and AI-search presence as a single connected system.
Where most projects go wrong
Most projects fail because the website, SEO, and content all live in different vendors' heads. By month three, nobody owns the outcome and rankings flatline.
Our take
We build, optimize, and maintain everything in-house. One team, one number to call, one set of dashboards. That's the only way we've found to keep results compounding past the 6-month mark.
Our numbers on this
Pulled from our own Columbus client engagements — not industry averages.
23+
Years in Columbus
Founded 2002
500+
Businesses served
Central Ohio
95+
Avg PageSpeed
Across new builds
0.8s
Median load time
AI-built React sites
Our philosophy on this
Med spa marketing fails when it treats every service identically. A Botox patient and a body contouring patient have wildly different decision journeys, price sensitivities, and trust thresholds. We build service-specific landing pages, schema, and review funnels for each one — not a single 'services' bucket.
- •Typical client we work with: Solo-NP or small-team med spas in Dublin, Powell, Westerville, Upper Arlington, and Short North — typically $40K–$300K/mo in revenue.
- •Demand cycle to plan around: Q4 (Botox/filler holiday push) and pre-summer March–May are peak; January is the slowest month and the best time to run promos and email automations.
- •Most common objection to overcome: "My existing patients already find me on Instagram." They do — but 60–70% of new patient growth now comes from Google + AI search, not social.
- •The KPI we actually report on: Cost per booked consult — not impressions, not clicks. Our med spa clients target $35–$75 per booked consult depending on service mix.
“Patients are searching things like 'best Botox in Dublin Ohio' and 'Morpheus8 near Short North' — they're not searching 'med spa.' Until our site had service-and-neighborhood pages, none of that traffic was reaching us.”
Columbus Med Spa Owner, NP
TRSC client (anonymized at client request)
Common med spa questions we actually hear in Columbus
Real questions from real consults — not generic FAQs.
How do Columbus med spa patients actually find new providers in 2026?
In our client data: ~45% Google search (with AI Overviews now driving a meaningful slice), ~25% Instagram, ~15% referral, ~10% Google Maps pack, and a growing ~5% directly attributable to ChatGPT/Perplexity recommendations.
What's a realistic monthly marketing spend for a Columbus med spa?
Most of our solo-NP med spa clients run $1,500–$3,500/mo combined (SEO + AEO + content). Multi-provider practices typically run $3,500–$7,500/mo. Paid ads are on top of that.
Do I need a separate site for each Columbus location?
No — we use location landing pages on a single site (e.g. /columbus/dublin/medspa). One domain consolidates SEO authority; separate sites split it.