1. Overview
The Real Social Company is a Columbus, Ohio–based digital marketing, AI Web Design, SEO, and AI search optimization agency. We respect your privacy and are committed to protecting the personal information you share with us. This policy applies to information collected through our website, forms, email communications, and the services we provide to clients.
2. Information We Collect
We collect the following categories of information:
- Contact information you provide via forms, including name, email address, phone number, business name, and website URL.
- Project details such as your goals, budget, industry, and any messages or files you submit.
- Payment information processed securely by our payment processor (Stripe). We do not store full card numbers on our servers.
- Usage and device data such as IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
- Cookies and similar technologies that help us analyze traffic and improve our site (see Section 4).
3. How We Use Your Information
- To respond to inquiries, schedule consultations, and provide quotes or proposals.
- To deliver, maintain, and improve the services you've requested.
- To process payments and send invoices, receipts, and account-related notices.
- To analyze website performance, measure marketing campaigns, and improve user experience.
- To send relevant updates, newsletters, or promotional content (you can unsubscribe at any time).
- To comply with legal obligations and enforce our Terms of Service.
6. Data Security
We use industry-standard administrative, technical, and physical safeguards including TLS encryption, access controls, and secure managed infrastructure. No system is 100% secure, but we work continuously to protect your information from unauthorized access, alteration, or disclosure.
7. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete the personal information we hold about you.
- Object to or restrict certain processing activities.
- Request a copy of your data in a portable format.
- Opt out of marketing emails by clicking the unsubscribe link in any message.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, email us at info@therealsocialcompany.com.
8. Data Deletion on Request
You have the right to request deletion of the personal information we hold about you at any time. We honor verified deletion requests in accordance with applicable laws including the GDPR and CCPA.
How to submit a deletion request:
- Email info@therealsocialcompany.com with the subject line "Data Deletion Request."
- Include the name, email address, and any phone number associated with your account or inquiry so we can locate your records.
- We may ask for additional information to verify your identity before processing the request.
What happens next:
- We will acknowledge your request within 7 business days and complete deletion within 30 days.
- We will delete personal data from our active systems, CRM, marketing tools, and analytics audiences (including Meta Pixel and Google Analytics retargeting lists where technically feasible).
- Some information may be retained where required by law (e.g., tax, accounting, fraud prevention) or to enforce our agreements. Retained data will remain protected and used only for those purposes.
- Backups containing your data will be overwritten in the normal backup rotation cycle.
There is no fee to request deletion, and exercising this right will not result in discriminatory treatment.
9. Third-Party Services
Our website may contain links to third-party websites or embed third-party tools (such as Calendly, Stripe, or social media platforms). Their privacy practices are governed by their own policies, and we are not responsible for their content or data handling.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can promptly remove it.
11. Terms of Service
By accessing our website, submitting forms, purchasing services, or engaging The Real Social Company in any capacity, you agree to be bound by our Terms of Service, which cover service scope, payment terms, billing and cancellation, intellectual property, client responsibilities, limitation of liability, indemnification, dispute resolution, and more.
Highlights:
- Payment: Invoices are due upon receipt unless otherwise agreed. Late payments may result in service suspension.
- Cancellation: Month-to-month services may be cancelled with 30 days' written notice. Project deposits are non-refundable.
- Intellectual property: Final deliverables transfer to the client upon full payment; pre-existing tools, templates, and code remain ours.
- Limitation of liability: Our total liability is limited to fees paid in the prior 3 months for the specific service at issue.
- Disputes: Governed by the laws of the State of Ohio, with venue in Franklin County.
- Chargebacks: Filing a chargeback without first contacting us is a breach of these terms.
Read the full agreement on our complete Terms of Service page.
12. SMS & Email Messaging Terms
The Real Social Company · 243 Northridge Rd, Columbus, OH 43214-3325 · info@therealsocialcompany.com · +1 (614) 482-2126
General
When you opt in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages and emails from The Real Social Company. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages and emails may be sent periodically based on your interaction with The Real Social Company. The Real Social Company reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. The Real Social Company also reserves the right to change the short code, phone number, alphanumeric sender, or sending email address where messages are sent.
Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages or emails is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
Messages will provide instructions to unsubscribe either by texting STOP, clicking an unsubscribe link in an email, or through an included link in an SMS. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from The Real Social Company again, just sign up as you did the first time and The Real Social Company will start sending messages to you again.
Info
For support regarding our services, email us at info@therealsocialcompany.com or, if supported, text "HELP" to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from The Real Social Company, you may also access instructions on how to unsubscribe and our company information by following that link.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at info@therealsocialcompany.com. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
If you have any questions about your data or our privacy practices, please review this Privacy Policy.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.
13. Changes to This Policy
We may update these Terms and this Privacy Policy periodically. The "Effective Date" at the top reflects the most recent revision. Material changes will be noted on this page, and continued use of our services constitutes acceptance of the updated terms.
14. Contact Us
Questions about these Terms, our Privacy Policy, or to submit a data deletion request? Reach out: