Columbus Website Repair Services
Every hour your website is broken, you're losing customers. We diagnose the root cause, fix it properly, and make sure it doesn't happen again — at $25/hour with a free assessment and no-fix-no-charge guarantee.
24-48 hour turnaround · Same-day emergency available · All platforms · Written repair report
Choose your Business Website Design or Maintenance Package
Two ways to get online: a one-time website build, or an all-in-one growth package that keeps working every month.
New Website Design Business Special With Hosting - No Ongoing SEO - AEO - BLOGGING
Website design or re-design + hosting and maintenance. Includes initial SEO, AEO, and 4 blogs to launch — no ongoing SEO, AEO, or blogging after that.
- Up To 10 Pages
- You own your website
- Locked-in pricing
- FREE SSL
- FREE Basic SEO
- FREE Basic AEO (Get found on ChatGPT & more)
- FREE Accessibility
- Up to 100 Keywords
- Mobile Friendly
- FREE Social Media Connections
- FREE Google Analytics
- FREE Google Search Console
- FREE 24/7 Helpdesk Support
3 Pass Revision Process • Website up in as fast as 24 hours • No long contracts
Book Free ConsultationNew Website Design With Hosting Plus Ongoing SEO - AEO - BLOGGING
Website design or re-design plus ongoing SEO, AEO, and GEO, 4 blogs and 2 emails per month, and advertising strategy support — all managed for you month after month, hosting included.
- Up To 10 Pages
- You own your website
- Locked-in pricing
- Managed Hosting Included
- FREE SSL
- FREE Basic SEO
- FREE Basic AEO (Get found on ChatGPT & more)
- FREE Accessibility
- Up to 100 Keywords
- Mobile Friendly
- FREE Social Media Connections
- FREE Google Analytics
- FREE Google Search Console
- FREE 24/7 Helpdesk Support
- SEO Optimization
- AEO (AI Search)
- GEO (Local Search)
- 4 Blog Posts / Month
- Email & SMS Management
- Advertising Strategy
- Weekly SEO Audits
- Weekly AEO Audits
- Weekly Content Gap Audits
- Conversion Tracking
- Monthly Reporting
Locked-in pricing • You own your website • Real results that keep working
Book Free ConsultationNot sure which plan you need, book a consultation
Use our interactive Service Builder to combine web design, SEO, AEO, and automation into a plan tailored to your business.
Professional Repair vs. DIY vs. Agency Retainer
DIY fixes often make things worse. Agency retainers charge monthly whether you need help or not. Pay-per-hour repair gives you expert help exactly when you need it.
| Factor | Professional Repair | DIY Fix | Agency Retainer |
|---|---|---|---|
| Response Time | 24-48 hours (emergency same-day) | Hours to days of trial and error | 1-5 business days (ticket queue) |
| Cost | $25/hr — pay only for time used | $0 cash but $50-$200+/hr of your time | $150-$300/mo whether you use it or not |
| Diagnosis Accuracy | Root-cause analysis — fix once, not repeatedly | Surface-level — often masks the real problem | Varies — junior devs may misdiagnose |
| Risk of Making It Worse | Backup first, test on staging, then deploy | High — wrong plugin update can break everything | Low but slow — bureaucratic approval process |
| Platform Expertise | WordPress, Wix, Squarespace, Shopify, DUDA, custom | Limited to YouTube tutorials | Usually one platform only |
| Security Awareness | Malware scan included with every repair | Rarely checked — may miss active infections | Separate charge for security audits |
| Documentation | Written summary of what was found and fixed | None — you'll forget what you changed | Ticket notes only — rarely detailed |
| Best For | Businesses needing fast, affordable, one-off fixes | Tech-savvy owners with simple issues | Sites requiring weekly maintenance |
10 Most Common Website Issues We Fix
These are the issues Columbus businesses call us about most. Each one has a specific root cause and a defined fix time.
| Issue | Severity | Common Cause | Avg. Fix Time | Platform |
|---|---|---|---|---|
| White Screen of Death | Critical | PHP fatal error, memory exhaustion, or plugin conflict | 1-2 hours | WordPress |
| 500 Internal Server Error | Critical | Corrupted .htaccess, exhausted PHP memory, or server misconfiguration | 1-3 hours | All |
| SSL Certificate Errors | High | Expired cert, mixed content warnings, or incorrect redirect chain | 1-2 hours | All |
| Hacked / Malware Injection | Critical | Outdated plugins, weak passwords, or compromised hosting | 3-8 hours | WordPress, Joomla |
| Broken Contact Forms | High | SMTP misconfiguration, plugin conflict, or spam filter blocking | 1-2 hours | All |
| Mobile Layout Broken | High | CSS overflow, missing viewport meta, or unresponsive theme | 2-4 hours | All |
| Slow Page Load (5s+) | Medium | Uncompressed images, render-blocking JS, or no caching | 2-4 hours | All |
| Plugin/Theme Conflicts | Medium | Incompatible update, deprecated code, or JavaScript errors | 1-3 hours | WordPress |
| Database Connection Errors | Critical | Corrupted wp-config, exceeded DB connections, or host migration | 1-2 hours | WordPress, Custom |
| E-commerce Checkout Failures | Critical | Payment gateway misconfiguration, SSL issues, or cart plugin bugs | 2-4 hours | WooCommerce, Shopify |
Why DIY Website Repairs Usually Make Things Worse
These are the six mistakes that turn a fixable problem into a site-wide disaster.
Treating Symptoms Instead of Causes
Clearing cache to fix a white screen hides the problem temporarily. A real fix requires reading error logs and addressing the root PHP or database issue.
Skipping Backups Before Fixing
One wrong file edit can turn a broken page into a completely unrecoverable site. Always backup files AND database before attempting any repair.
Updating Everything at Once
Updating WordPress core, theme, and 15 plugins simultaneously makes it impossible to identify which update caused the break.
Ignoring Security During Repairs
Many "bugs" are actually symptoms of a hacked site. Fixing the visible issue without scanning for malware means the attacker still has access.
No Staging Environment
Testing fixes directly on a live site means every failed attempt is visible to your customers. Professional repairs use staging first.
No Documentation of Changes
Without a written record of what was changed, the next person to touch the site (including you) has no context and may undo the fix.
Our 8-Step Repair Process
Free Assessment & Triage
You describe the issue, we review your site and provide a diagnosis and time estimate — before any billing starts.
Full Site Backup
Before touching anything, we create a complete backup of your files and database so nothing can be lost.
Root-Cause Diagnosis
We use server logs, error reports, and debugging tools to identify the actual root cause — not just the symptom.
Staging Environment Fix
Whenever possible, we apply the fix on a staging copy first to verify it works without risking your live site.
Security Scan
Every repair includes a malware and vulnerability scan. If we find an infection, we remediate it as part of the repair.
Live Deployment
Once verified on staging, the fix is deployed to your live site with zero or minimal downtime.
Cross-Device Testing
We verify the fix works on Chrome, Safari, Firefox, and Edge across desktop, tablet, and mobile.
Written Report & Prevention Tips
You receive a summary of what was wrong, what was fixed, and recommendations to prevent the issue from recurring.
Transparent Hourly Repair
$25/hr
no fix, no charge
Website Repair FAQs
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Learn MoreEvery Minute Your Site Is Down Costs You Money
Free assessment. $25/hour. No fix, no charge. Get your site back online today.
Website Repair by Neighborhood
We offer website repair across all Columbus neighborhoods and suburbs.
Related Articles
Learn more about best practices and strategies from our blog.
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What we've actually seen
Most 'website is broken' calls are actually plugin conflicts, expired SSLs, DNS misconfigurations, or a single bad theme update. The fix is usually under 2 hours.
Where most projects go wrong
Owners panic and pay for emergency rebuilds. We've talked dozens of Columbus business owners off that ledge.
Our take
Diagnose first, then fix. Hourly billing keeps us honest — we have no incentive to inflate the work.
Our numbers on this
Pulled from our own Columbus client engagements — not industry averages.
23+
Years in Columbus
Founded 2002
500+
Businesses served
Central Ohio
95+
Avg PageSpeed
Across new builds
0.8s
Median load time
AI-built React sites